Frequently asked questions
Common questions from dentists. कोई और सवाल? WhatsApp कीजिए।
Does DentomyxOS need internet?
No. Patients, appointments, queue, prescriptions, bills, stock and reports all work offline on your clinic PC. Internet is only needed for optional extras such as the online booking page, sync between clinics in different places, automatic WhatsApp and Google Drive backup.
Where is my patient data stored?
On your own clinic PC (and on devices you connect), not on our servers. We do not collect patient data. The database is encrypted on the PC, and you can turn on automatic encrypted backups to your own Google Drive.
Which devices does it run on?
A Windows PC is the main computer that holds the data. Android phones and tablets and Chromebooks connect to it over the clinic Wi-Fi for reception, chair-side and the doctor’s phone. A TV or monitor can show the waiting-room token display.
How long is the free trial?
The trial is 9 days with all Pro features. No card or sign-up is needed. After that you need a licence key.
What happens when the trial or licence ends?
The app becomes read-only. You can still open, view, print, export and back up all your records. You are never locked out of your own data.
How much does it cost?
There are two plans, Basic and Pro. The price depends on the number of branches and devices. Please contact us or WhatsApp 9415437759 for the current price.
Can patients see Hindi?
Yes. The software screens are in English, while prescriptions, the picture dose chart, reminders, voice notes, education sheets and token calling can be in Hindi, so patients understand them easily.
Can I send reminders without paying for SMS?
Yes. Reminders can go out as normal SMS from the clinic’s own phone SIM, or you can send them on WhatsApp with one tap. Fully automatic WhatsApp through your own WhatsApp Business account is optional.
I have two clinics. Can I use one software?
Yes. The Pro plan supports more than one branch. Clinics in different places can sync over the internet.
How do I update to a new version?
Download the new version and install it over the old one. Do not uninstall first.
Windows says “Windows protected your PC”. Is it safe?
That message appears for new software. Click More info → Run anyway. You can check the file against the SHA-256 checksums in our download folder.
Is there an app for patients?
Yes, the DentomyxOS Patient App is coming soon on Google Play.
Who do I contact for help?
Call or WhatsApp 9415437759, or e-mail wwwdrwww@gmail.com. We can also help you install the trial on a WhatsApp video call.
Try DentomyxOS free for 9 days
आप का अपना दंत साथी
All Pro features during the trial. No card needed. We help you install it on WhatsApp or a phone call.